We know you’re excited to get growing, but remember that some seeds take longer than others to get started. For more information, check out the article titled My Seeds Aren’t Germinating for tips.
Click Here to Request Seed Pod Replacement
We know you’re excited to get growing! You can track the status of your order, all you need is the following:
- Order number
- The email you used to place the order
- Billing zip code.
Check Your Order Status
We’re sorry you’re having trouble with your AeroGarden. Don’t worry - we’ll have you growing again in no time! All of our products are backed by a one-year warranty - we will just need a little bit of information to assist you better.
- Model number: This can be found on the bottom of your AeroGarden. (If you have a Farm, it is underneath the light hood.)
- What’s keeping you from growing: Describe the trouble you’re experiencing, along with any troubleshooting you’ve tried on your own and when the problem started.
- What’s growing: if you have a harvest planted, please let us know which seed pods you'll need to restart your garden.
We want you to love what you ordered, but if you're not satisfied with your AeroGarden purchase for any reason you may return your items for a refund within 30 days, no questions asked. (You will only need to cover the cost of return shipping.)
If your inquiry doesn’t fall under any of the request types, please tell us how we can help.
When you first start growing in an AeroGarden, you may have a lot of questions about what to expect. To help with this, we've compiled a few of the most common questions and answers in the FAQ and Inspiration sections of our website. If you've already visited the site and your question still isn’t answered, please fill out this form and let us know how we can help.