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Contact Us

How can we help you grow? Please select from the options below so we can find the right solution for you.



We know you’re excited to get growing, but remember that some seeds take longer than others to get started. For more information, check out the article titled My Seeds Aren’t Germinating for tips.

Click Here to Request Seed Pod Replacement

We know you’re excited to get growing! You can track the status of your order, all you need is the following:

  • Order number
  • The email you used to place the order
  • Billing zip code.

Check Your Order Status

Because we begin processing orders as soon as they are submitted, it may not always be possible to cancel your order.

Check to see if my order is cancellable

In the event that your order has already started on its journey, please review our return policy.

We’re sorry you’re having trouble with your AeroGarden. Don’t worry - we’ll have you growing again in no time! All of our products are backed by a one-year warranty - we will just need a little bit of information to assist you better.

  • Model number: This can be found on the bottom of your AeroGarden. (If you have a Farm, it is underneath the light hood.)
  • What’s keeping you from growing: Describe the trouble you’re experiencing, along with any troubleshooting you’ve tried on your own and when the problem started.
  • What’s growing: if you have a harvest planted, please let us know which seed pods you'll need to restart your garden.

We want you to love what you ordered, but if you're not satisfied with your AeroGarden purchase for any reason you may return your items for a refund within 30 days, no questions asked. (You will only need to cover the cost of return shipping.)


If your inquiry doesn’t fall under any of the request types, please tell us how we can help.


When you first start growing in an AeroGarden, you may have a lot of questions about what to expect. To help with this, we've compiled a few of the most common questions and answers in the FAQ and Inspiration sections of our website. If you've already visited the site and your question still isn’t answered, please fill out this form and let us know how we can help.


Please allow up to 21 days for seeds to germinate. Sometimes seeds can take longer than usual to sprout. If you notice a white fuzz developing on the top of the grow sponges, this is likely a beneficial fungus and is a sign of healthy, organic, biological activity. It does not harm your plants, prevent germination, or in any way impact the quality or edibility of your plants. The beneficial fungi will soon disappear from view as your AeroGarden plants out-compete it for light, nutrients, and water.

Visit our FAQ page where you can find Product Guides and our Blog with more helpful tips and tricks.

More than 21 days, and your seeds still haven’t germinated, visit our Seed Germination Guarantee here.


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By subscribing, you are agreeing to receive emails with related tips, information and promotions marketed by AeroGarden, its affiliates, and select partners. See our Privacy Notice for what information we collect and your rights. *Discount redeemable only on http://www.aerogarden.com . Limit one use per transaction and cannot be combined with any other discount, coupon, sale, promotion, or any other offer. Discount given at time of purchase will be deducted from returned merchandise. AeroGarden reserves the right to extend, modify or discontinue this offer or change these terms at any time without notice.

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