We know you’re excited to get growing, but remember that some seeds take longer than
others to get started. For more information, check out the article titled My Seeds Aren’t
Germinating for tips.
Click Here to Request Seed Pod Replacement
We know you’re excited to get growing! You can track the status of your order, all
you need is the following:
- Order number
- The email you used to place the order
- Billing zip code.
Check Your Order
Status
We’re sorry you’re having trouble with your AeroGarden. Don’t worry - we’ll have you
growing again in no time! All of our products are backed by a one-year warranty - we
will just need a little bit of information to assist you better.
- Model number: This can be found on the bottom of your AeroGarden. (If you
have a Farm, it is underneath the light hood.)
- What’s keeping you from growing: Describe the trouble you’re
experiencing, along with any troubleshooting you’ve tried on your own and when
the problem started.
- What’s growing: if you have a harvest planted, please let us know which
seed pods you'll need to restart your garden.
We want you to love what you ordered, but if you're not satisfied with your
AeroGarden purchase for any reason you may return your items for a refund within 30
days, no questions asked. (You will only need to cover the cost of return shipping.)
If your inquiry doesn’t fall under any of the request types, please tell us how we
can help.
When you first start growing in an AeroGarden, you may have a lot of questions about
what to expect. To help with this, we've compiled a few of the most common questions
and answers in the FAQ and Inspiration
sections of our website. If you've already visited the site and your question still
isn’t answered, please fill out this form and let us know how we can help.
Please allow up to 21 days for seeds to germinate. Sometimes seeds can take longer than usual to sprout.
If you notice a white fuzz developing on the top of the grow sponges, this is likely a beneficial fungus and
is a sign of healthy, organic, biological activity. It does not harm your plants, prevent germination, or in any
way impact the quality or edibility of your plants. The beneficial fungi will soon disappear from view as your
AeroGarden plants out-compete it for light, nutrients, and water.
Visit our FAQ page where you can find Product Guides and our Blog with more helpful tips and tricks.
More than 21 days, and your seeds still haven’t germinated, visit our Seed Germination Guarantee
here.